Return Policy
Return & Refund Policy 🔄
Your satisfaction is our #1 priority. If you’re not completely happy with your purchase, we’ve got you covered.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. No lengthy forms, no runaround — just contact us and we’ll take care of it.
Eligible Items
- ✅ Items in original or unused condition
- ✅ Defective or damaged items (photo required)
- ✅ Wrong item received
- ❌ Items returned after 30 days
- ❌ Consumable products that have been opened
How to Start a Return
- Email us at support@snoutlypets.store
- Include your order number and reason for return
- For damaged items, attach a photo
- We’ll respond within 24 hours with next steps
Refunds
Once your return is approved, refunds are processed to your original payment method within 5–7 business days.
We also offer store credit or free replacements if you prefer — just let us know!
Questions?
Email us at support@snoutlypets.store — we respond within 24 hours. 🐾